General terms and conditions of sale and delivery A-Z Talents 

These general terms and conditions regulate the cooperation with Olivia Cardinaels, trading under the name "A-Z Talents", with registered office at Sint-Jobsstraat 17, 3400 Ezemaal, registered in the KBO and VAT register with number BE0568.748.810, tel. +32 476 608836, email olivia.cardinaels@a-ztalents.com (hereinafter referred to as "A-Z Talents"). 

In addition, any legal relationship between A-Z Talents and the Client (together referred to as the 'Parties') is governed by these general terms and conditions, unless expressly agreed otherwise in writing. 

These Terms supersede and supersede all written or oral contracts, proposals and commitments relating to the same subject matter which would precede the date of the agreement between the parties. 

Article 1 – Application 

1.1. The conditions apply when a training package (online or in classroom) - hereinafter referred to as 'the services') is booked by a visitor to this site (hereinafter referred to as 'the Client'). 

1.2. When ordering a service via the website or the webshop of A-Z Talents, the Customer expressly accepts these general terms and conditions, whereby he/she agrees to the applicability of these terms and conditions to the exclusion of all other terms and conditions. The acceptance of the Conditions is also derived from the normal performance of the services by A-Z Talents. 

1.3. A-Z Talents reserves the right to change or delete the general terms and conditions at any time, without any prior notice being necessary. The general terms and conditions that were included on the website and order confirmation at that time apply to each order, to the exclusion of any older or newer provisions. 

1.4. If one of these terms and conditions should be invalid for whatever reason, the other terms and conditions will remain fully applicable. 

1.5. The customer is solely responsible for the correctness of all data that he or she provides. By booking a service via the website, the Customer confirms that he is authorized to do so. A-Z Talents does not bear any responsibility for orders placed by persons or entities that do not meet these criteria or for incorrect data entry by the Client.

Article 2 – Formation of the agreement and ordering process 

2.1. Commercial documents and offers do not create any commitments on the part of A-Z Talents. 

2.2. The agreement between A-Z Talents and the Client is only concluded when the order for services placed by the Client completing the registration form, is validated with a confirmation sent by e-mail by A-Z Talents. As soon as access has been granted to the online training, the Customer waives his/her right of withdrawal. The confirmation will be sent to the e-mail address specified by the Customer. It is the Customer's responsibility to ensure that messages do not end up in the spam folder. For the order of the services, confirmation is only possible after acceptance of the General Terms and Conditions and full payment of the ordered services by the Customer. A-Z Talents remains the owner of all products and services until full payment has been made. 

2.3. Orders are not binding on A-Z Talents as long as they have not been confirmed by e-mail or any other appropriate means of communication after completing the ordering process. 

Article 3 – Prices services 

3.1. The sales prices for services indicated on the webshop on the date of the order are the applicable prices. The prices are also stated in the overview of the order. These prices are expressed in euros and exclude VAT and other levies imposed by the government. After payment, the Customer will receive an invoice. 

3.2. A-Z Talents does not charge shipping or delivery costs for online courses at the expense of the customer. Online courses are made available within 24 hours, unless indicated otherwise or unless there is force majeure (eg accident or illness) of Olivia Cardinaels, manager of A-Z Talents.

Article 4 – Prices services 

4.1. The Customer receives an invoice for the amount to be paid. A-Z Talents invoices are subject to 21% VAT. The prices quoted exclude VAT unless stated otherwise. 

4.2. In the event of payment by invoice and in the absence of payment within the stipulated period, the invoice amount including VAT and other costs and levies will be increased by operation of law and without prior notice of default with an interest equal to 1% per month, calculated on the outstanding amount, whereby each month started is considered to have expired, and a fixed compensation amounting to 10% of the amount of the outstanding invoices, with a minimum of 100 EUR. All collection costs are also for the account of the defaulting Customer. If the Client does not pay on time, A-Z Talents is entitled to refuse the Client access to the training or 2nd opinion interview until payment has been received. Insofar as the Client continues to fail to pay one or more outstanding invoices from A-Z Talents, A-Z Talents reserves the right to suspend the further execution of the assignment until all outstanding invoices are settled (including the additional compensation and late payment interest). ), or to determine the immediate dissolution of the agreement. 

4.3. Any non-payment of an overdue invoice also entails the payment of all other invoices. If A-Z Talents has explicitly permitted instalments in writing, the total amount still due is payable without further notice or notice of default as soon as one instalment has not been respected. All payments are first charged against the interest already due. In the event of non-payment, all amounts due will be collected through legal proceedings. 

4.4. Any protest regarding an invoice must be addressed to A-Z Talents by registered letter within 7 calendar days of the invoice date. The latter is entitled to transfer all claims to third parties, as well as to transfer all or part of its own obligations towards the Customer, but A-Z Talents will continue to guarantee the proper performance of these obligations where appropriate. The Client is not entitled to transfer its rights and/or obligations towards A-Z Talents.

Article 5 – Online payment 

5.1. Payment takes place immediately after the order. A-Z Talents offers various ways to securely pay online orders electronically via a payment system offered by third parties. By placing an order and paying via the webshop of A-Z Talents, the Customer also declares to have taken note of the general terms and conditions of the payment provider and accepts to be bound by them. 

5.2. No order will be validated without prior receipt of the corresponding payment. 

5.3. A-Z Talents only accepts payments from accounts within the European Union. 

Article 6 – Liability, indemnifications, force majeure and exclusions 

6.1. Subject to the explicit commitments entered into by A-Z Talents under these terms and conditions, the liability of A-Z Talents is limited to the liability that is mandatory by law. 

6.2. A-Z Talents makes every effort to ensure that the website and webshop are accessible and available 7 days a week, 24 hours a day. However, it is possible that due to maintenance, website or network updates or due to other causes or interruptions through no fault of A-Z Talents, access to the site is interrupted. A-Z Talents cannot be held liable for losses or damage as a result of such interruptions. Nor is it liable for damage caused directly or indirectly by the use of the website or the webshop, the possibility to place an online order, nor by any other act of the Customer or of a third party, whether caused by fault or negligence. A-Z Talents also has no personal information obligation for online orders.

6.3. A-Z Talents is not liable for any material or physical damage, indirect damage or consequential damage suffered by the Client and/or its employees for any reason whatsoever, including (but not limited to) a shortcoming, negligence, error or serious error on the part of A-Z Talents. appointees or suppliers. 

6.4. Finally, A-Z Talents cannot be held liable for delays or defects in the performance of the agreement if these delays or defects are the result of facts or circumstances beyond its control, which cannot be foreseen and which cannot be avoided (force majeure). ), such as e.g. (non-exhaustive): illness or unavailability of the executive persons. If A-Z Talents is affected by a force majeure situation, it will immediately inform the Client in writing. 

6.5. Insofar as any liability would nevertheless be retained, it is limited to reimbursement of the price of the training. 

6.6. The website is only intended to provide general information to the Client about the activities of A-Z Talents. A-Z Talents only has a best efforts obligation with regard to access, the ordering process, the delivery or the other services. 

6.7. A-Z Talents can place links to other internet sites on the pages of its website. However, A-Z Talents is not responsible for the content of these sites, the advertised products, services or other materials from external sources or for any suspected or actual damages or losses that may result from the use of or connection to such sites or external sources.

Article 7 – Cancellation of orders 

7.1. The order for online training can only be legally canceled by the Customer in writing before access to the online training has been granted. 

7.2. Cancellation is understood to mean: deregistration and/or failure to appear (online or in person) at the training without prior deregistration for whatever reason, except in cases of proven force majeure. 

7.3. In case of cancellation of a service by the Customer 30 calendar days before the performance date, EUR 50, VAT and other costs and levies will be charged as a fixed cancellation fee. In case of cancellation between 14 and 30 calendar days prior to the agreed performance date, the compensation is 75% of the total amount. If the cancellation occurs later than 14 days before the agreed performance date, the compensation will be 100% of the total amount. 

7.4. Online training orders cannot be canceled nor returned once access to the product has been sent. The Customer (both consumer and B2B customer) agrees to gain access within 24 hours and expressly acknowledges that by accessing he/she waives his/her right of withdrawal.

Article 8 – Intellectual property 

Our e-learnings, templates, texts, best practices, videos, images,… are protected by intellectual property rights belonging to A-Z Talents or to one of its rights holders. Under no circumstances may you copy, commercialise, adapt, etc. our intellectual property without our prior and express written permission. You are the end customer of our services and may not further commercialise the content. 

Article 9 – Processing personal data 

9.1. By placing an order or booking a training course, the Customer gives A-Z Talents explicit permission to process his personal data for the purpose of providing the ordered service. In addition, the data provided can also be used for customer management, the newsletter, advertising or marketing purposes and statistical information collection about the customers of A-Z Talents. 

9.2. The data controller, A-Z Talents, respects the General Data Protection Regulation of May 24, 2016 regarding the protection of private life in the processing of personal data. In accordance with this Regulation, the Customer has a legal right to inspect and correct his personal data, as well as the right to have his data completely deleted. To this end, the Client must send a written, dated and signed request to A-Z Talents, with proof of identity (copy of identity card).

9.3. All personal data obtained and processed via the website or webshop will be treated confidentially and will not be passed on to third parties under any circumstances. 

Article 10 – Complaints 

Any complaints should be directed to A-Z Talents attn. Olivia Cardinaels: olivia.cardinaels@a-ztalents.com 

Article 11 – Applicable law and competent authorities 

The parties agree to try in good faith and without undue delay to resolve any dispute or claim arising out of or related to these Terms and Conditions or quotation through negotiation between them as soon as possible. If no solution is found within thirty (30) days after the notice of the dispute by the complainant to the other party, either party may bring the matter before the courts of the judicial district of our registered office, which has exclusive jurisdiction. Belgian law applies to all our agreements, regardless of your place of residence. We expressly exclude the applicability of the Vienna Sales Convention. In case of disputes, only the courts of the judicial district of Leuven are competent to take cognisance of the dispute. The customer accepts electronic evidence. 

Landen, Belgium, March, 2023